An EVSVR ArchivesDirectory operation can fail with a catastrophic failure when there is a large number of Vaults\ArchiveFolders with issues
Article ID: 100015522
Updated On:
Description
Error Message
EVSVR Snippet from a Verify Log: Verify that Vault Store Vault records have a corresponding and correct Directory ArchiveFolder record
-----------------------------------------------------------------------------------------------------
Vault records to be verified: 4000000
Excluding Top folders: 20 (3999980)
Vault records verified so far: 10000
Vault records verified so far: 20000
.
.
Vault records verified so far: 3999980
-----------------------------------------------------------------------------------------------------
Vault records to be verified: 4000000
Excluding Top folders: 20 (3999980)
Vault records verified so far: 10000
Vault records verified so far: 20000
.
.
Vault records verified so far: 3999980
Summary:
--------
Records in Vault Store Database:
Vault records: 4000000
Vault records processed: 3999980
Records in Directory Database:
Root records found: 3249980
Root records missing: 750000
ArchiveFolder records found: 3249980
ArchiveFolder records missing: 750000
Information about missing records:
Including Archive records: 0
With Items: 0
Without Items: 750000
Incorrect ArchiveFolder records:
Root without ArchiveFolder: 0
Type is Archive: 0
Type mismatch: 0
Type is unknown: 0
NULL ContainerRootIdentity: 0
Folder Type Count
----------- -----
File System 3999980
**** EVSVR ERROR: Failed to process Vault Store 'Vaultstore01': Error: Catastrophic failure (0x8000ffff)
--------
Records in Vault Store Database:
Vault records: 4000000
Vault records processed: 3999980
Records in Directory Database:
Root records found: 3249980
Root records missing: 750000
ArchiveFolder records found: 3249980
ArchiveFolder records missing: 750000
Information about missing records:
Including Archive records: 0
With Items: 0
Without Items: 750000
Incorrect ArchiveFolder records:
Root without ArchiveFolder: 0
Type is Archive: 0
Type mismatch: 0
Type is unknown: 0
NULL ContainerRootIdentity: 0
Folder Type Count
----------- -----
File System 3999980
**** EVSVR ERROR: Failed to process Vault Store 'Vaultstore01': Error: Catastrophic failure (0x8000ffff)
Cause
The affected records and associated details are tracked in memory. Tracking a large number of records (greater than 250,000) will increase the memory consumption beyond 2GB which will then cause the failure as EVSVR is a 32 Bit application
Resolution
This issue has been addressed in the following release:
Enterprise Vault 11.0.1 Cumulative Hotfix 2 Release
https://www.veritas.com/docs/000025301
Enterprise Vault 12
The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
Enterprise Vault 11.0.1 Cumulative Hotfix 2 Release
https://www.veritas.com/docs/000025301
Enterprise Vault 12
The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
Issue/Introduction
EVSVR is used to help in repairing Enterprise Vault (EV) SQL Database Inconsistencies, for example following a Disaster Recovery scenario involving a restore of an older version of the SQL Database.
The ArchivesDirectory option helps in synchronizing the Archive (ArchivePoint) and ArchiveFolder (Vault) records between the EnterpriseVaultDirectory and VaultStore Databases.
The problem will be seen irrespective of whether the type of EVSVR operation being performed is a Verify or Repair and the failure will occur during the ' Verify that Vault Store Vault records have a corresponding and correct Directory ArchiveFolder record' stage if the number of ArchiveFolders missing is large.
Failures have been seen if the value is greater than 250,000.
The ArchivesDirectory option helps in synchronizing the Archive (ArchivePoint) and ArchiveFolder (Vault) records between the EnterpriseVaultDirectory and VaultStore Databases.
The problem will be seen irrespective of whether the type of EVSVR operation being performed is a Verify or Repair and the failure will occur during the ' Verify that Vault Store Vault records have a corresponding and correct Directory ArchiveFolder record' stage if the number of ArchiveFolders missing is large.
Failures have been seen if the value is greater than 250,000.
Additional Information
ETrack: 3756255
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