Error Message

The following errors will be found in the server log:
ERROR [search.report.SearchReportGenerator] (http-bio-443-exec-8-superuser:) CaseName:[XXX/YYY]  UserName:[superuser-1704571770] [#80003] Unexpected error
 
WARN  [STDERR] (http-bio-443-exec-8-superuser:) java.io.FileNotFoundException: D:\CW\V713\scratch\temp\XXX\YYY_KWSearchReport_20150526085727.xlsx (The system cannot find the path specified) or (The filename, directory name, or volume label syntax is incorrect)
 
The following error will occur when attempting to open a 0 byte Microsoft Excel spreadsheet:
Excel cannot open the file ‘filename.xlsx’ because the file format or file extension is not valid.  Verify that the file has not been corrupted and that the file extension matches the format of the file.

Beginning in Symantec eDiscovery version 7.1.3, many reports incorporate the case name to make identification easier.  As these reports are written to the Microsoft Windows Server operating system, the use of file and directory naming reserved characters cannot be used in a case name.  These characters include:
< (less than), > (greater than), : (colon), " (double quote), / (forward slash), \  (backslash), | (vertical bar or pipe), ? (question mark) and * (asterisk)

1. Go to CaseHome | Details and edit the name of the case
2. Remove or Replace the reserved character
3. Save the change and try the report again.

Error Message