PSTCrawler.exe hangs and an indexing job never finishes.

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Article ID: 100015665

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Description

Error Message

TEST-CASE__PST14_1690972290975589 - 0xf93ae7a8 0x74a28de3 
2015-05-20 14:01:43,075 [15632] ERROR root CaseName:[TEST-CASE_1690972290975589_TEST-CASE__PST14] TEST-CASE__PST14_1690972290975589 - 0xf93ae7ac 0x066dbff0 
2015-05-20 14:01:43,075 [15632] ERROR adapter CaseName:[TEST-CASE_1690972290975589_TEST-CASE__PST14] TEST-CASE__PST14_1690972290975589 - EsaError: 15003 WinError: 0x8007000e Not enough storage is available to complete this operation.hRes: 0x8007000e [MAPI_E_NOT_ENOUGH_MEMORY] at: CEsaMapiProfile::m_createProfile(). Profile EsaMapi7_9fe9b1469c5695d6059b8b6f23124eed. error description: 
2015-05-20 14:01:43,075 [15632] INFO  adapter CaseName:[TEST-CASE_1690972290975589_TEST-CASE__PST14] TEST-CASE__PST14_1690972290975589 - Mapi Out of memory error - Exiting the Crawler Process
2015-05-21 12:33:19,925 [8188] INFO  root ESA pst Crawler - Memory Stat at Crawler Start- Total Heaps:8 Largest Block:2047 MB

Resolution

When the PSTCrawler.exe hangs, the process is supposed to be terminated and restarted so it can continue the processing job. It seems like there is an issue with the Microsoft taskkill.exe that causes this process not to function normally.

Installing the following fix illustrated in MS KB 279840 has resolved the issue.


Issue/Introduction

When running processing on a data source containing PST's, the job will hang indefinitely, and stray PSTCrawler.exe's can be seen in task manager.
D:\CW\V714\logs\PSTCrawler_Output.log displays out of memory errors.