eDiscovery collections are failing with error "Failed to fulfill memory request"

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Article ID: 100015824

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Description

Error Message

Server.log file shows the following:-

 DEBUG [admin.component.Lifecycle] (running-thpool.jobmanager.0.710.1.5.6.123456789123456789:) Node priority for component start: [0.2.1.0]

 DEBUG [admin.component.Memory] (Allocator for 0.2.1.0:) Created managed memory request range=[2048,2048], timeout=Unlimited, allocator=[ProgressiveAllocator total 819 free 250 grants 1] for node 0.2.1.0

 DETAIL [admin.component.Memory] (Allocator for 0.2.1.0:) Failed to reserve 2,048-2,048 MB memory on node 0.2.1.0

 DEBUG [admin.component.Memory] (Allocator for 0.2.1.0:) alloc thread for node 0.2.1.0 notifying observers

 DEBUG [admin.component.Memory] (running-thpool.jobmanager.0.710.1.5.6.123456789123456789:) Failed to fulfill memory request

 ERROR [jobmanager.remote.RemotingJob] (running-thpool.jobmanager.0.710.1.5.6.123456789123456789:) [#132028] Remote execution for job (id=1.5.6.123456789123456789 type=EXCHANGE_JOURNAL_ARCH_COL)on remote node (id=local component=REMOTE JOB) is failed

com.teneo.esa.jobmanager.JobManagerException: [#80095] [#71000] Admin Services Error :  - [#71000] Admin Services Error : Unable to allocate memory for component remoteicpjob -

Cause

This can occur when the amount of physical memory (RAM) in the eDiscovery appliance has been changed.

Resolution

Step 1 : Confirm if the amount of physical memory has changed.
Open up the file : :\CW\Installer\log\\cwinstall_b_cmd_install-services_.log
Search for actual physical memory
This should present the actual physical memory in the machine eg :
     [echo]             esa.machine.memory = 64 GB
     [echo]             esa.machine.numcpu = 16
     [echo]             esa.machine.cputype = x64
     [echo]             actual # of cpu        = 16
     [echo]             actual physical memory = 64 GB

Next check current memory
Right click My Computer and click Properties
This will show the current amount of RAM eg.
Installed memory (RAM): 128GB

Step 2 : Rebuild the configuration to accept the change
1. Allow 30 minutes downtime for the rebuild
2. Ensure all jobs are completed
3. Ensure all users have logged out
4. On the appliance desktop double click the Clearwell Utility
5. Select Option 7 from the Clearwell Utility menu
6. Say Yes to stop the services
The reconfiguration will run
7. Say Yes to restart the services
8. Log back in and re-attempt the collections

Issue/Introduction

eDiscovery collections are failing with error "Failed to fulfill memory request"

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