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Workaround: Remove and Re-install the Enterprise Vault Add-In

Enterprise vault Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Enterprise vault  Sales representative or the Sales group to discuss these concerns.  For information on how to contact Enterprise vault Sales, please see https://www.enterprisevault.com/

The Registry Key "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\EnterpriseVault.DesktopUI\LoadBehavior" possibly could be removed in error. Executing the installation of the Enterprise Vault (EV) Outlook client Add-In using the same Enterprise Vault version is not added to the registry again (neither when using "install" nor when using "repair" option).

ETrack: 3820767