Error Message

An example of an error is as follows:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EVSERVER1.EV.Local
Description:
Faulting application name: EVConverterSandbox.exe, version: 11.0.0.1347, time stamp: 0x533bef73
Faulting module name: se Vault\EVConverterSandbox.exe!??0CLogErr@@QAE@AAV0@@Z, version: 6.2.9200.17313, time stamp: 0x5507a23b
Exception code: 0xc0000139
Fault offset: 0x00078d22
Faulting process id: 0x2030
Faulting application start time: 0x01d0bfaf8d18f637
Faulting application path: C:\Program Files (x86)\Enterprise Vault\EVConverterSandbox.exe
Faulting module path: se Vault\EVConverterSandbox.exe
Report Id: cb488193-2ba2-11e5-941d-005056050637
Faulting package full name:
Faulting package-relative application ID:

As part of the upgrade to EV 11.0.1 the EVConverterSandbox.exe file is added to the x64 folder located beneath the Enterprise Vault installation directory which should be utilized. Also the 32 bit version of EVConverterSandbox.exe still exists in the installation directory of EV, as before.

In a fully successful upgrade the path to the correct file is automatically updated in the registry to the correct value of %EV Install Path%\x64\EVConverterSandbox.exe

If the location is not updated, for any unidentified reason, to the new location we may receive this error when EV attempts to convert items for indexing purposes.

• Confirm the event shows the Faulting module version as 11.0.0.XXXX even though EV has been upgraded to EV 11.0.1.XXXX
• If the above is identified to be correct, check the location in registry path as below:
• HKLM\SOFTWARE\Wow6432Node\KVS\EnterpriseVault\Storage\ConverterSandboxPath if it has the value data set to:

%EV Install Path%\EVConverterSandbox.exe

For example:
C:\Program Files (x86)\Enterprise Vault\EVConverterSandbox.exe

• If the above is found to be correct, take the backup of registry and change the value to the path below:

%EV Install Path%\x64\EVConverterSandbox.exe

For example:
C:\Program Files (x86)\Enterprise Vault\x64\EVConverterSandbox.exe

•  Restart the Enterprise Vault Admin Service
• Monitor the Application log to confirm that the events are no longer generated.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

After performing an upgrade to EV 11.0.1 from EV 11.0.0, multiple crash events for EVConverterSandbox.exe can be identified in the Application Event Log located on the EV server.