Random Sampling fails with Event ID 272 error indicating a time zone issue.
Article ID: 100015865
Updated On:
Description
Error Message
In the Symantec Enterprise Vault Event Log:Source: Accelerator Service Processor
Event ID: 272
Task Category: None
Level: Error
Keywords: Classic
Description:
APP AT - Customer ID: 4 - Guaranteed Sampling: Error during guaranteed sampling - aborting. System.NullReferenceException: Object reference not set to an instance of an object.
at KVS.Accelerator.Common.EVTimeZone.get_StandardName()
at KVS.Accelerator.Sampling.CustomerCapture.GetUpdatedSQLData()
at KVS.Accelerator.Sampling.GuaranteedSampling.DoSampling()From a dtrace of the AcceleratorService process that is recorded during the Random Sampling processing:
(AcceleratorService) EV-H {-} Exception: Error Sampling_Guaranteed_GuaranteSampling Info:{ACCELERATOREVENT.EN_US} {C9.EN_US} Guaranteed Sampling: Error during guaranteed sampling - aborting. System.NullReferenceException: Object reference not set to an instance of an object.| at KVS.Accelerator.Common.EVTimeZone.get_StandardName()| at KVS.Accelerator.Sampling.CustomerCapture.GetUpdatedSQLData()| at KVS.Accelerator.Sampling.GuaranteedSampling.DoSampling() Diag: Type:System.Exception ST: Inner:None Cause
When a Compliance Accelerator (CA) customer is created, the customer is configured with a hidden setting labeled "Local Time Zone" that matches the time zone set on the CA server. When the "Local Time Zone" setting is changed to anything other than the CA server's time zone, the Random Sampling processing will fail with the above error thrown into the Symantec Enterprise Vault event log.
Resolution
Change the CA customer's "Local Time Zone" setting back to match that of the CA server as follows:
1. Launch the CA Client using an account that has Application level permissions to change the configuration settings (such as the Vault Service Account).
2. Click on the Configuration tab.
3. Click on the Settings sub-tab.
4. Hold the Ctrl key and click anywhere in 'Configuration Settings' in the banner to display the hidden settings within each section. The hidden settings will be shown in a gray background.
5. Expand the General section.
6. Scroll down as needed to find and click on the Local Time Zone setting.
7. Click anywhere in the words in the Value column to open that field for changing.
8. Replace the contents of the field with the name of the time zone setting of the CA server. For example, with the CA server installed in the China Standard Time time zone, the field contents should become "China Standard Time".
9. Click on the Save button at the bottom right of the page.
10. Close the CA Client.
11. Log onto the CA server using an account with local administrator permissions, such as the Vault Service Account.
12. Launch the Services MMC snap-in.
13. Locate and select the Enterprise Vault Accelerator Manager Service.
14. Restart this service.
15. Close the Services MMC snap-in and log off of the CA server.
After the "Local Time Zone" configuration setting has been changed to match the time zone of the CA server, the Random Sampling processing should proceed through all steps unless there are too many items to be processed by the available resources of the SQL Server hosting the CA customer database. Should the Random Sampling processing fail in Step 6 with an out of memory error, refer to Technical Article 100019752 in the Related Articles section below.
1. Launch the CA Client using an account that has Application level permissions to change the configuration settings (such as the Vault Service Account).
2. Click on the Configuration tab.
3. Click on the Settings sub-tab.
4. Hold the Ctrl key and click anywhere in 'Configuration Settings' in the banner to display the hidden settings within each section. The hidden settings will be shown in a gray background.
5. Expand the General section.
6. Scroll down as needed to find and click on the Local Time Zone setting.
7. Click anywhere in the words in the Value column to open that field for changing.
8. Replace the contents of the field with the name of the time zone setting of the CA server. For example, with the CA server installed in the China Standard Time time zone, the field contents should become "China Standard Time".
9. Click on the Save button at the bottom right of the page.
10. Close the CA Client.
11. Log onto the CA server using an account with local administrator permissions, such as the Vault Service Account.
12. Launch the Services MMC snap-in.
13. Locate and select the Enterprise Vault Accelerator Manager Service.
14. Restart this service.
15. Close the Services MMC snap-in and log off of the CA server.
After the "Local Time Zone" configuration setting has been changed to match the time zone of the CA server, the Random Sampling processing should proceed through all steps unless there are too many items to be processed by the available resources of the SQL Server hosting the CA customer database. Should the Random Sampling processing fail in Step 6 with an out of memory error, refer to Technical Article 100019752 in the Related Articles section below.
Issue/Introduction
During the Random Sampling processing, the Event ID 272 error is thrown into the Veritas Enterprise Vault event log and sampling stops.
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