Enterprise Vault for Domino: Event ID 41162 'Failed to determine Directory Assistance configuration'
Article ID: 100015932
Updated On:
Description
Error Message
Enterprise Vault Event Viewer
Enterprise Vault Domino Archiving Task generates Event ID 41162: Description: Error: Failed to determine Directory Assistance configuration.
Then
Enterprise Vault Domino Archiving generates Event 41162: There was an error processing a mailbox. The task will process the mailbox again on the next archiving run.
Additional Event Detail: Error: Failed to determine Directory Assistance configuration - Error(2051) or Error(2562) - Opening database 'CN=DOMINO/O=DOMAIN!!da.nsf' (Unable to find path to server) or (Remote system no longer responding)
Additionally in Enterprise Vault 11.0.0 and greater:
Client Access Provisioning Task generates Event ID 41500: The Client Access provisioning task has stopped due to a fatal error
Additional Event Detail: Failed to determine Directory Assistance configuration - Error(2051) or Error(2562) - Opening database 'CN=Domino/O=DOMAIN!!da.nsf'
Cause
The call to open the Directory Assistance using the method 'DomNAB::LoadDirectoryAssistanceInfo’ is not cluster aware, so if the preferred Domino Server is not available Enterprise Vault does not make an attempt to open the replica database on the Domino Cluster.
Resolution
Enterprise Vault 11.0.1 Cumulative Hotfix 4 Release
https://www.veritas.com/docs/000097959
Enterprise Vault 12
The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
Issue/Introduction
Additional Information
