Event 6287 Unable to open items in shared mailboxes
Article ID: 100017127
Updated On:
Description
Error Message
Event ID: 6287
Enterprise Vault
Warning
Web Application
6287
VaultServer
"Unable to fetch item from "" VaultSiteAlias2.evdomain.com ""
Message "Failed to perform search request" in Archive Explorer
V-437-6287
Cause
If there are mailboxes on an Exchange server being archived by a Vault server (Vaultserver1) in a Vault Site (Site1) and some of these users have delegate access to mailboxes on a remote Exchange server being archived by a remote Vault server (Vaultserver2) in a different Vault Site (Site2), items may not be able to be retrieved from the remote server.
The failure arises when double-clicking on an archived item. The above-mentioned event is logged on the Vault server.
Resolution
Enterprise Vault 8 and higher:
Navigate to the Desktop policy settings for the webapp url as follows:
1. Expand 'Console Root' > Enterprise Vault > Directory on 'Servername' > Site name > Polices > Exchange > Desktop
2. Double click on the exchange desktop policy relevant to the users experiencing this issue
3. Select the 'Advanced' tab
4. Change the drop-down (List settings from: ) to Outlook
5. Add an entry to 'Web Application URL' as follows:
[VaultSite2] = https:// VaultSiteAlias2.evdomain.com/enterprisevault
[VaultSite1] = https:// VaultSiteAlias1.evdomain.com/enterprisevault
Note: where VaultSite is the name of the remote Enterprise Vault site, and the URL is the webapp url that you would normally use to access this vault site.
Notes:
The Vault Site can be obtained from the Vault Admin Console:
1. Expand 'Console Root' > Enterprise Vault > Directory on 'Servername'
2. Right click on the site node, and select Properties.
3. The Vault Site alias is available on the 'General' tab
Issue/Introduction
