No action when user clicks on link "The item has been archived by Enterprise Vault. Click here to view the original item"
Article ID: 100017580
Updated On:
Description
Error Message
"The item has been archived by Enterprise Vault. Click here to view the original item".
Cause
By default, Microsoft Office programs do not install the VBScript component in Windows Terminal Server environments.
Resolution
This issue can be resolved by following Microsoft's workaround in this article.
Note: In Non-Terminal environments the following article may provide a solution.
The following article may also provide solution to this issue 100039979
If issue persists please contact Support for additional assistance.
Issue/Introduction
An archived mail message displays "The item has been archived by Enterprise Vault. Click here to view the original item" but there is no response when the message is responded to in Enterprise Vault for Microsoft Exchange.
Was this article helpful?
Yes
No
Powered by
