When using Enterprise Vault (EV), the Archiving tasks report Event ID 3310 in the event logs, the MSMQ is building up and archiving stops working.
Article ID: 100017721
Updated On:
Description
Error Message
Event Type : Error
Event Source : Enterprise Vault
Event Category : Archive Task
Event ID : 3310
Description :
There was a problem accessing a network service or resource. The dispenser will re-queue the current item and sleep for 10 minute(s).
Task: Mailbox Archiving Task for EXCHANGESERVER
V-437-3310
A Dtrace of the ArchiveTask process on the affected EV server will produce the error below:
EV:M CArchivingAgent::ProcessItemInternal - Call to PI_GetMAPISession Failed RetryCount[0] [0x8004011D]
Resolution
The following troubleshooting steps can be performed to resolve the most common cause of this issue. It may not be necessary to run through all the resolution steps below. Start with number 1 and if that does not fix the issue, proceed to the rest of the steps.
Note: Please be logged in as the Vault Service Account (VSA) during the steps below.
1. Open Microsoft Message (private) Queues (MSMQ) and check if there are any messages stuck in the queues for the affected exchange server.
Note: If Migrating users between Exchange Servers, check the A2 queue for pending items from a migrated user. If the object in the A2 queue refers to a user from the original server, instead of the new Exchange Server, processing this item will fail and not be removed. A Purge of this queue, and the related Admin Queue afterwards is required to return EV to a functional state. Please see the Administrators Guide for further details of the Queues and their responsibilities.
2. Reboot the EV server.
3. Make sure Outlook is the default Email client on the EV server. To do this open IE and go to: Tools | Internet Options | Programs and under E-Mail it should say 'Microsoft Outlook'.
4 Delete any old Outlook profiles.
5. Make sure the EV system mailbox is not hidden from the Global Address List (GAL) and can be logged into successfully.
6. Create a new Enterprise Vault System Mailbox for the Task on the Exchange Server, open the mailbox as the VSA and confirm mail can be sent and received to the associated mailbox, and update the Task to use the new mailbox.
7. If running Enterprise Vault version 11.0.1 or above, install Outlook 2013 SP1 or above with all of the most current updates on the Enterprise Vault server. (See compatibility charts for up-to-date details)
If the issue is not resolved, run a Dtrace on the ArchiveTask & DirectoryService until the error occurs and contact Veritas Enterprise Technical Support with the Dtrace and Event logs.
Note: Please be logged in as the Vault Service Account (VSA) during the steps below.
1. Open Microsoft Message (private) Queues (MSMQ) and check if there are any messages stuck in the queues for the affected exchange server.
Note: If Migrating users between Exchange Servers, check the A2 queue for pending items from a migrated user. If the object in the A2 queue refers to a user from the original server, instead of the new Exchange Server, processing this item will fail and not be removed. A Purge of this queue, and the related Admin Queue afterwards is required to return EV to a functional state. Please see the Administrators Guide for further details of the Queues and their responsibilities.
2. Reboot the EV server.
3. Make sure Outlook is the default Email client on the EV server. To do this open IE and go to: Tools | Internet Options | Programs and under E-Mail it should say 'Microsoft Outlook'.
4 Delete any old Outlook profiles.
5. Make sure the EV system mailbox is not hidden from the Global Address List (GAL) and can be logged into successfully.
6. Create a new Enterprise Vault System Mailbox for the Task on the Exchange Server, open the mailbox as the VSA and confirm mail can be sent and received to the associated mailbox, and update the Task to use the new mailbox.
7. If running Enterprise Vault version 11.0.1 or above, install Outlook 2013 SP1 or above with all of the most current updates on the Enterprise Vault server. (See compatibility charts for up-to-date details)
If the issue is not resolved, run a Dtrace on the ArchiveTask & DirectoryService until the error occurs and contact Veritas Enterprise Technical Support with the Dtrace and Event logs.
Please refer to the Related articles section, below, for more details on the
Dtrace utility.Issue/Introduction
When using Enterprise Vault (EV), the Archiving tasks report Event ID 3310 in the event logs, the MSMQ is building up and archiving stops working.
Was this article helpful?
Yes
No
Powered by
