Event 2856, 6502, 6952 and 3360 - Task incorrectly deleted before completing work

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Article ID: 100017822

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Updated On:

Description

Error Message

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage File Watch
Event ID: 2856
Description:
Failed to find configuration information for the Journaling Agent in the Directory Service on computer SEVERX.
This could be because the Task was deleted before completing all its outstanding work.
Task entry id: 122227BE7F9D8BA45806ACA38E45BE2111011y00vault.companyx.com 
V-437-2856

 

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage File Watch
Event ID: 6502
Description:
Failed to inform the Journaling Service of unsuccessful storage of a Saveset in a Vault Store.
Reason: Failed to find configuration information for the Agent in the Directory Service on computer
This could be because the Task was deleted before completing all its outstanding work.
Task entry id: [0xc0040b28]
V-437-6502

 

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage File Watch
Event ID: 6952
Description:
A EMC Centera Collector thread encountered an error and has stopped.
Reason: Failed to find configuration information for the Agent in the Directory Service on computer
This could be because the Task was deleted before completing all its outstanding work.
Task entry id: [0xc0040b28]
PartitionEntryID: 15D8F785FCDA5AF43BFD5DD770E0F1D671q10000vault.companyx.com
Method: CCollectorEMCCentera::CollectStore
V-437-6952

 

Event Type: Error
Event Source:Enterprise Vault
Event Category:Storage File Watch
Event ID: 3368
Description:
Failed to find configuration information for the Archiving Agent in the Directory Service on computer (computername).
This could be because the Task was deleted before completing all its outstanding work.
Task entry id: 15302D79190175442B94CFBA11F01CDFA1011z00EVSITE
V-437-3368

Cause

If there is post-processing work that is outstanding when an Enterprise Vault Archiving task is deleted these errors will occur.

Determine what service entries are currently listed in the Journal Archive table as outstanding work:

SELECT COUNT(TransactionID) AS 'NumEntries', ServiceEntryID, T.Name, IndexCommited, BackupComplete
FROM JournalArchive AS JA
LEFT OUTER JOIN EnterpriseVaultDirectory.dbo.Task AS T ON T.TaskEntryId = JA.ServiceEntryID
GROUP BY ServiceEntryID, IndexCommited, BackupComplete, T.Name;

Note:  Vault Stores that are configured to Remove safety copies: Immediately after archive do not populate the ServiceEntryID field in the JournalArchive table, as post-processing occurs immediately.  In addition a Vault Store that is configured to Remove safety copies:  After Backup (Immediate for Journaling) will not populate the ServiceEntryID field for Exchange Journal Archives.

 

Resolution

Please contact Enterprise Vault Technical Support and reference this article to discuss the EV configuration change and obtain the necessary database modification needed.

 

 

Issue/Introduction

One or more errors similar to the ones listed below will occur when an Enterprise Vault Mailbox or Journal Archiving task is deleted prior to post-processing the remaining pending items.