PST Locator Task errors - Registry search status: The network path was not found
Article ID: 100018028
Updated On:
Description
Error Message
"Failed to read registry to get list of drives : The network path was not found"
A Dtrace of the PstLocator process will show the following:
(PstLocatorTask)
Cause
There are three main reasons for this specific issue:
- Firewall blocking on the client computer
- Remote Registry Service is not running and disabled
- The account running the Locator task is not a domain administrator
Resolution
Figure 1
- Disable the Windows firewall or allow an exception for port 445 TCP. This port is already specified though not enabled by default and is located under "File and Print Sharing" in the Windows Firewall Exceptions.
- Start the Remote Registry Service
- Change the PST Locator Task Logon account to a user with Domain Administrators privileges or an account that has local administrative rights to the client machines.
Note: it is recommended that the Vault Service Account (VSA) does not have domain administration rights
Issue/Introduction
Enterprise Vault (EV) PST Locator Task errors - Registry search status: The network path was not found and Hard disk search status "Failed to read registry to get list of drives : The network path was not found"
Running the PST Locator Task produces the error below which is found by going to the properites of the Computer name under the Personal Store Management container in the console. (See Figure 1 below)
Was this article helpful?
Yes
No
Powered by
