Event IDs 5138, 5137 and 5122 are repeated until the Enterprise Vault services are shut down.
Article ID: 100018110
Updated On:
Description
Error Message
Event ID 5138
Category: Shopping Service
Failed to open file:
V-437-5138
Event ID: 5137
Category: Shopping Service
Failed to create file Name:
V-437-5137
Event ID: 5122
Category: Shopping Service
Failed to update the restoration status of a restoring item.
V-437-5122
A Dtrace of the ShoppingService and RetrievalTask will show the following.
(ShoppingService) <7076> EV~E Event ID: 5138 Failed to open file:|
(ShoppingService) <7076> EV~E Event ID: 5137 Failed to create file| Name:
(ShoppingService) <7076> EV~E Event ID: 5122 Failed to update the restoration status of a restoring item |
(RetrievalTask) <8268> EV:H :CRestorationAgent::UpdateShoppingBasket() |Exiting routine as we have failed. Requeuing the message to try again later |Error Returned c0041402 |
Note: When the EV services are shutdown, the following error will occur:
Event ID: 4183
Description:
There have been more than 10000 Errors in the last 7200 seconds, of which 90% or more are from Enterprise Vault". Enterprise Vault will now shut down.
V-437-4183
Resolution
1. Stop all Enterprise Vault services on the Enterprise Vault server.
2. Open Regedit and create the following DWORD value on the Enterprise Vault servers running the Enterprise Vault Shopping Service.
DWORD Value - UpdateShoppingBasketNoRequeue
Value Data - 1
3. Start all Enterprise Vault services on the Enterprise Vault server.
Issue/Introduction
