Event ID 40966 - Enterprise Vault Monitoring Agent performance counters are not registered correctly

book

Article ID: 100018155

calendar_today

Updated On:

Description

Error Message

Event Category: None
Event ID: 40966
Description: A program fault has raised an exception.
Exception: The configuration registry key is invalid
Diagnostic: Native Error Code: 3f2
Type: System.ComponentModel.Win32Exception
Reference: MonitoringCollectors->JrnMbxPerfCtrsRegistrar::DeletePerformanceCounters
Command Line: "C:\Program Files\Enterprise Vault\MonitoringAgent.exe" 12628
Application Domain: MonitoringAgent.exe
Process Id: 7968 / Thread Id: 12520
Stack Trace:    at System.Diagnostics.PerformanceCounterLib.RegisterFiles(String machineName, String arg0, Boolean unregister)
  at System.Diagnostics.PerformanceCounterLib.UnregisterCategory(String machineName, String categoryName)
  at System.Diagnostics.PerformanceCounterCategory.DeleteCategory(String categoryName, String machineName)
  at System.Diagnostics.PerformanceCounterCategory.Delete(String categoryName)
  at Symantec.EnterpriseVault.OperationsManager.JrnMbxPerfCtrsRegistrar.DeletePerformanceCounters
V-437-40966

Cause

This can be caused by one or more of the Enterprise Vault performance counters that have not been registered correctly.  This can be seen once monitoring has been enabled for the site within the Enterprise Vault Administration Console.

Resolution

1. Open an Admin command prompt path to C:\Windows\SysWOW64.
2. Type the following line, and press Enter to update and restore the performance monitor registry strings.
  
lodctr /R
 
3. Run the following command 
 
winmgmt.exe /RESYNCPERF
 
4. Restart the Enterprise Vault Admin service. 
 

 

Issue/Introduction

Enterprise Vault (EV) Monitoring Agent generates an Event ID 40966 in the event viewer log.
Powered by Wolken Software