Receiving Index Service errors; Event IDs 7180, 7284 and 7288

book

Article ID: 100018268

calendar_today

Updated On:

Description

Error Message

The following errors may be seen in the Event Viewer log:
 
Event ID: 7180
 Description:
 Could not access indexable item: %1 Internal reference: %2 
 V-437-7180
 
Event ID: 7284
 Description:
 Failed to add item to the index due to failure loading the item's index metadata. Reason: %1 Index Id: %2 Saveset Id: %3 Internal reference: %4
 V-437-7284
 
Event ID: 7288
 Description:
 Addition of item to index abandoned. Index: %1 Saveset Id: %2 Sequence Number: %3 All previous attempts to add the item to the index have failed. To prevent further failures the item will not be indexed.

V-437-7288

 

Cause

The temp folder can have a build up of items in it and needs to be cleared out in order to be written to.

 

Resolution

 Follow the steps below to clear the temp folder.
  1. Stop the Enterprise Vault services
  2. Clear the temp folder for the Vault Service Account - C: \ Documents and Settings > Vault Admin > Local Settings > Temp
  3. Start the Enterprise Vault services

Issue/Introduction

Receiving Index Service errors; Event IDs 7180, 7284 and 7288, items are not being indexed.

Additional Information

ETrack: 7180 UMI: V-437-7180 ETrack: 7284 UMI: V-437-7284 ETrack: 7288 UMI: V-437-7288
Powered by Wolken Software