Searches never complete, yet all of the visible volumes are shown as 'Finished'.
Article ID: 100018437
Updated On:
Cause
A NULL value in the IndexServerID column of the table tblVaults indicates the Accelerator Background Task was unable to resolve the Index and all of its associated rollovers. The parent Index and rollovers might be serviced by two or more Enterprise Vault (EV) Index servers.
An unresolved IndexServerID will prevent the Accelerator Service from contacting the Index Server for an Index that needs to be searched and will prevent the unresolved Volumes from being displayed. Thus, all visible Volumes will display 'Finished' while the upper status row indicates there are additional Volumes yet to be searched.
Resolution
TROUBLESHOOTING:
Determine if there are any IndexServerID rows with a NULL value in the table tblVaults.
Run the following SQL query against the Accelerator Customer database.
SELECT COUNT (*) FROM tblVaults WHERE IndexServerID IS NULL
If the result should return 1 or more rows, contact Veritas Enterprise Vault Support for assistance implementing the resolution.
Issue/Introduction
Searches never complete, yet all of the visible volumes are shown as 'Finished'.
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