Provisioning Task Reports 'New Person Document Found'

Description

Error Message

The provisioning task will discover this and report it as per the examples below:

Provisioning for domain 'DOM' started at 6/7/2008 12:00:07 AM
Rank Group name Target name Policy Action
---- ---------- ----------- ------ ------
0 Test group Domino User/DOM Lotus Domino

Mailbox Policy A new Person Document was found in the Domino Directory for user 'CN=Domino User/O=DOM@DOM', who has an existing entry in the Enterprise Vault database. Set the DominoNewPersonDocAction registry value to process this user. See the documentation for further details.

Provisioning Group Summary:
Test group:
Mailboxes added: 0
Mailboxes auto-enabled: 0
Mailboxes updated: 1
Mailboxes updated (by previous target): 0
Targets that returned no mailboxes: 0
Errors: 1

You can also see the following notification in the dtrace of the EvLotusDominoPolicySyncTask:

(EvLotusDominoPolicySyncTask) <3480> EV-M {DOMINOMAILBOXPOLICYSYNCTASKPROCESSOR.EN_US} Found a new person document with UNID [96CC353355D35A6980257481004EF9C8] for user [Domino User/Dominion] - mailbox has been locked (set the DominoNewPersonDocAction reg key)

Cause

This issue occurs when a new person document is created for a domino user who already has an existing archive. For example, when a user has left then returned to company at a later time. This can be resolved by configuring the DominoNewPersonDocAction key which permits new users who have the same names as former users to access those users' archives.

By default, new users cannot access the archives of their predecessors, even when they share the same name, but there may be some circumstances in which you want to allow this. For example, it may be appropriate when a former employee rejoins the organization.

Resolution

Implement the registry value: "DominoNewPersonDocAction" under the Enterprise Vault Agents registry key:

For 32-bit: HKLM\Software\KVS\Enterprise Vault\Agents\

For 64-bit: HKLM\Software\Wow6432Node\KVS\Enterprise Vault\Agents\

This DWORD can have 3 possible values:

0 = (Default.) Locks the mail file of the former user to stop it from being archived and prevent the new user from accessing the associated archive.
1 = Gives the new user access to the archive of the former user.
2 = Create a new archive for the new user.

Description:

Specifies whether, when the Domino Provisioning task configures mail files that are new to Enterprise Vault and enables them for archiving, it permits new users who have the same names as former users to access those users' archives.

By default, new users cannot access the archives of their predecessors, even when they share the same name, but there may be some circumstances in which you want to allow this. For example, it may be appropriate when a former employee rejoins the organization.

In the majority of situations, the value 1 will be appropriate to relink the users archive and mailbox.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

Issue/Introduction

Provisioning Task Reports 'New Person Document Found'

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