Email containing large amounts of text may fail to archive

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Article ID: 100019366

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Updated On:

Description

Error Message

The following message could not be archived as it may be corrupt.
Title: My Large Text Message
Mailbox: /O=ENTERPRISE VAULT/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=JOURNAL1
No further attempts will be made to archive this message

DTracing of Task reveals the following

CMAPISaveset::OpenSharedMessageOnPSTStream (Exit). hr=Success  [0]
CMAPISaveset::OpenSharedMessage (Exit). hr=Success  [0]
CMAPISaveset::CopySharableProps (Entry)
CMAPISaveset::CopySharableProps (Exit). hr=Not enough storage is available to complete this operation. [0x8007000e]

 

{CMAPISaveset::CopySharableProps} (Exit) Status: [Unspecified error  (0x80004005)]
{CMAPISaveset::SaveSharableMessage} (Exit) Status: [Unspecified error  (0x80004005)]
{CMAPISaveset::__Insert} (Exit) Status: [Exception]
{CMAPISaveset::_Insert} (Exit) Status: [Exception]
{CMAPISaveset::_Insert} (Exit) Status: [Exception]
{CMAPISaveset2::_InsertBestBody:#187} _com_error exception: [Unspecified error  (0x80004005)]
{CMAPISaveset2::_InsertBestBody} (Exit) Status: [Unspecified error  (0x80004005)]{CArchivingAgent::PI_BuildSaveset:#16638} Converting Error [0x80004005] to ARCHIVING_E_COPYTOFAILED{CArchivingAgent::PI_BuildSaveset} HRXEX fn trace : Error [0xc00408fb], [d:\builds\57\ev\vh-14.4-m\sources\source\agents\archserver\archivingagent.cpp, lines {16561,16568,16575,16579,16583,16585,16596,16601,16615,16639}, built Jun 20 10:39:02 2023].

Resolution

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article.  
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

This issue is resolved in 14.5.1, 15 and later versions. Go to the Download Center and upgrade.

Issue/Introduction

Within your Journal Mailbox it is possible that messages that contain large amounts of text within the message body are moved to the Enterprise Vault Journaling Service\Failed To Copy folders within the Journal Mailbox.

This is due to the amount of memory consumed when converting this particular item in to HTML for the preview message and indexing.
Once this is done, all of the email from the Failed To Copy and Failed to Store folders will be pushed back to the inbox. The items that previously failed to copy because of this issue will possibly be archived if there are more resources free at the time it attempts to archive it

Additional Information

ETrack: 3070 ETrack: 1414027 JIRA: CFT-5615