Reviewing a message within Compliance Accelerator generates error 'Cannot retrieve item. Report this error to your system administrator. Object reference not set an instance of an object'.
Article ID: 100019714
Updated On:
Description
Error Message
Cannot retrieve item. Report this error to your system administrator. Object reference not set an instance of an object.
Cause
When trying to "View Original Item' on the Review Messages pane within Compliance Accelerator (CA) or Discovery Accelerator (DA), the error above is generated. This can occur if the Storage device is not available.
Resolution
1) Check the status of the Enterprise Vault (EV) Storage Service on the EV Server(s) controlling the Vault Store(s) associated with the item(s) to be viewed.
2) If the EV Storage Service status is not "Started", the start the service.
3) If the EV Storage Service status is 'Started", restart the EV Storage Service or reboot the server to resolve the issue.
Issue/Introduction
Reviewing a message within Compliance Accelerator generates error 'Cannot retrieve item. Report this error to your system administrator. Object reference not set an instance of an object'.
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