Error Message

 Running a DTrace on the DirectoryService will return the following line (followed by other possible errors):

XXX XX:XX:XX.XXX [XXX] (DirectoryService) EV~E Event ID: 6867 Failed to read the ODBC DSN data from the registry. |ODBC DSN: EnterpriseVaultDirectory |

If this is a new install and the first time the Directory Service is attempting to start, reference a DTrace on the Directory Service for the following line:

XXX XX:XX:XX.XXX [XXX] (DirectoryService) EV:M CDatabaseService::CreateSystemDSN DSN:EnterpriseVaultDirectory Desc: DbName:EnterpriseVaultDirectory Server:

Two possible scenarios:

1. ODBC Data Source is missing from ODBC Data Source Administrator.
2. The server name is mis-spelled in the registry.

1. Run a Dtrace and review the line similar to the following:

2. Verify that all the information is correct and that there is no missing data on that line.  For instance, the noted may be misspelled.  If the data listed is in some way incorrect, modify the registry on the Enterprise Vault Server under:

• [HKLM\SOFTWARE\Wow6432Node\KVS\EnterpriseVault\DirectoryService]
  • For 64-bit
• [HKLM\SOFTWARE\KVS\Enterprise Vault\DirectoryService]
  • For 32-bit and restart the Admin Service.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

1. On the Enterprise Vault (EV) server, select Start | Administrative Tools | Data Sources (ODBC)
2. Select the System DSN tab.
3. Click the Add button to create an entry for the missing database.