Event ID 8557 while opening the Vault Administration Console

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Article ID: 100020203

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Description

Error Message

Could not connect to the Enterprise Vault Directory on 'EVSite'. Check that 'EVSite' is available on network and that the Enterprise Vault Directory Service is running

Event ID 8557 is logged in the EV logs:

Event Type: Error
Event Source: Enterprise Vault
Event Category: Directory Service
Event ID: 8557
Date:
Time:
User: N/A
Computer:
Description:
An error occurred attempting to update the Directory database.
|Reason: Unspecified error [0x80004005]
Reference: CFDDBU/idsun|
MAPI code 0x80004005: MAPI_E_CALL_FAILED
V-437-8557

Cause

A possible cause for this error is that the EnterpriseVaultDirectory database is hosted on a named SQL Server instance, and the instance name is not properly included in the connection information in the Registry.

Another possible cause issue is that an inoperative domain controller is set in the DNS suffix settings for the EV server's NIC.

Resolution

To verify the SQL Server connection information:

1) On the Enterprise Vault (EV) Server, open the Registry editor (regedit.exe).

2) Modify the registry value to include the instance name as follows:
Location (32-bit OS): HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Directory\Directory Service
Location (64-bit OS): HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Directory\Directory Service
Name: SQL Server Name
Type: String
Value: ServerName\InstanceName

Example:

3) Restart the EV Admin and Directory Services for the change to take effect.

Note: When using more than one SQL Instance on the SQL Server, the 'SQL Server Browser' service also needs to be running on the SQL Server.

Issue/Introduction

The following error message is shown when opening the Vault Admin Console:

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