Messages are awaiting backup with Remove Safety Copy setting set to "immediately after archive" set on the vault store.

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Article ID: 100020379

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Updated On:

Description

Notes

Workaround
 
This contents has been published since pre-Symantec Veritas era (before year 2006 or like such old) as 320668, then migrated to Symantec's Tech Note system as TECH68494, then migrated to post-Symantec Veritas as this (100020379). When migrating to post-Symantec Veritas Knowledge Base system, this is turned into Internal Only article without any reason recorded.

I found this fact and re-published this Knowledge Base article as June 20, 2019, but as the solution is a manual SQL modification steps, I made a small modification to put the solution SQL script itself internal, and just said "contact Veritas support" in the published part.

Note that this hidden configuration, IgnoreBackup, exists in Enterprise Vault 12.4, but as this isn't an official configuration, this can be removed from later version(s) without any notification. Consult backline or Engineering CFT if the assigned TSE isn't sure if the applied Enterprise Vault version has this configuration.

Open the SQL Management Studio
  1. Expand the Databases
  2. Expand the EnterpriseVaultDirectory
  3. Expand Tables
  4. Open dbo.PartitionEntry table
  5. Scroll to the left to the IgnoreBackup column, and change from 0 (False) to 1 (True)
  6. Restart the Enterprise Vault Storage Service
Note:
A. If a partition is left with a setting of "true", and that partition becomes "Open", the waiting for backup issue will return.
B. This setting does NOT work with Hitachi HCP storage devices

Resolution

There are messages still pending in archived mailboxes. The Vault Store has been set Remove original items to No, remove immediately after archiving on the Safety Copies tab. See Image 1.
 
Image_1
  
 
Checking the Enterprise Vault usage.asp page you find that there are also messages waiting for back up reported [image_2]. The Vault Store database WatchFile table and JournalArchive table both have items Awaiting Backup so that they can be marked secured.
 
Image_2
  
 


Solution:
Enterprise Vault can be modified to ignore the backups on a per-partition basis. There is a workaround SQL script to this hidden configuration change. Please contact Veritas Technical Support for assistance in implementing the workaround.

Note: This setting can also work for partitions where backup/replication cannot be verified.  

 

Issue/Introduction

Items are awaiting backup with Remove Safety Copy setting set to No, remove immediately after archiving on the vault store.
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