How to migrate PST's with an empty folder structure to appear within Outlook.
Article ID: 100020680
Updated On:
Resolution
There may be occasions where the requirement is to have the folder structure in Outlook but no shortcuts, essentially empty folders. This can be achieved by following the steps below.
1. Open the vault administration console
2. Expand Enterprise Vault | Directory on... | SiteName | Policies | Exchange | PST Migration
3. Double-click the policy on the right hand pane and choose the tab Shortcut Creation
4. Choose the option: Yes, create shortcuts in the associated mailboxes
5. Choose the option: this folder under the root folder and specify the folder name to be created
6. Choose Apply and OK
7. Add the following registry keys:
HKLM\SOFTWARE\KVS\Enterprise Vault\Agents\MigratorMoveEmptyFolders
Dword of 1
HKLM\SOFTWARE\KVS\Enterprise Vault\Agents\MigratorDisableShortcuts
Dword of 1
Note: If it's decided at a later time that shortcuts are desired and the implementation of this key was forgotten, the following quick identifier can be seen from a Dtrace of MigratorServer,
{CMigrator::ProcessItem}|Shortcut creation disabled, archived item will be deletedWarning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Issue/Introduction
PST imports have the ability to either create shortcuts or not create shortcuts in the mailbox. When shortcuts are NOT created, the folder structure will not be created in the Exchange mailbox. When the migration is configured to create shortcuts, then the folder structure will be visible in outlook.
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