Accessing Enterprise Vault .asp pages generates an HTTP 500: Internal Server Error

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Article ID: 100020726

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Description

Error Message

HTTP 500: Internal Server Error

 

Cause

This can occur if the Enterprise Vault virtual directory in Internet Information Services (IIS) Manager is set to use Anonymous Access.

 

Resolution

When accessing any .asp pages in the Enterprise Vault virtual directory, a HTTP 500 Internal Server Error is generated.
  1. Open up Internet Information Services (IIS) Manager on the Enterprise Vault server.
  2. Expand Web sites.
  3. Expand Default Web site.
  4. Right click on Enterprise Vault and select properties.
  5. Click on Directory Security.
  6. Click on the edit button under "Authentication and access control"
  7. Uncheck "Enable Anonymous Access". Verify Integrated Windows authentication and Basic authentication
(Figure 1)
 
 
 
8. Open a CMD window on the Enterprise Vault server
9. Type "iisreset" (without the quotes) and hit Enter.

Issue/Introduction

Accessing Enterprise Vault .asp pages generates an HTTP 500: Internal Server Error
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