Enterprise Vault journal archiving fails to archive items and produces event ID 41206.
Article ID: 100020833
Updated On:
Description
Error Message
Event ID 41206
Error: Error(17412) - view '($Users)' not found - Entry not found in index
V-437-41206
Resolution
When Domino Directory Assistance is enabled on the target mail server, the Enterprise Vault Journaling Task will perform a look up on all secondary Name and Address Books. The id file that is used for Enterprise Vault journal archiving must have permission to view all views in the secondary Name and Address Books.
A Dtrace of EvLotusDominoJournalTask may appear as follows:
11236 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} NAB lookup for name [User1@domain.com]
11237 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Checking address [user1@domain.com]
11238 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} SMTP address
11239 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Obtaining NAB lock
11240 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Lock obtained
11241 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Checking person cache...
11242 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Checking group cache...
11243 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Checking non-resolved cache...
11244 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Released NAB lock
11245 09:40:11.105 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Searching for key [user1@domain.com] in view [($Users)] in NAB [CN=DomServer/O=SYMC!!names.nsf]
11246 09:40:11.152 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Lookup completed
11247 09:40:11.152 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Searching for key [user1@domain.com] in view [($Users)] in NAB [CN=DomServer/O=SYMC!!AddressBooks/names_us.nsf]
11248 09:40:11.198 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Lookup completed
11249 09:40:11.198 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Searching for key [user1@domain.com] in view [($Users)] in NAB [CN=DomServer/O=SYMC!!AddressBooks/names_jpn.nsf]
11250 09:40:11.230 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Lookup completed
11251 09:40:11.230 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Searching for key [user1@domain.com] in view [($Users)] in NAB [CN=DomServer/O=SYMC!!AddressBooks/names_eur.nsf]
11252 09:40:11.277 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Lookup completed
11253 09:40:11.277 [1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} Searching for key [user1@domain.com] in view [($Users)] in NAB [CN=DomServer/O=SYMC!!AddressBooks/names_asia.nsf]
11254 09:40:11.323 [1500] (EvLotusDominoJournalTask) <3952> EV-H {DOMINOITEMPROCESSOR.EN_US} Exception: Error(17412) - view '($Users)' not found - Entry not found in index Info: Diag: Type:DominoLibraryExceptions.DominoLibraryUnableLocateView ST: at DomNAB.FindDocInView(String sSearchKey, String sMailDomain, UInt32* NoteId, S_NAB_RECORD FoundInNAB, String sViewName, Boolean* bDuplicateUser)| at DomNAB.Find(String sName, NAB_ENTRY& FoundType, S_PERSON_RECORD Person, S_GROUP_RECORD Group, SEARCH_CRITERIA Search, GROUP_VIEW groupView)| at DomNAB.CreateXMLRecipientList(String sFrom, String sPP, String sTo, String sCC, String sBCC, Boolean bExpandDistLists, Boolean bAddSMTPAddress, Boolean bNABLookup, Stream stm)| at KVS.EnterpriseVault.LotusDomino.Journaling.DominoItemProcessor.GenerateSenderRecipientXML(Boolean bExpandDL, Boolean bAddSMTPAddr, Boolean bNABLookup)
In this Dtrace the task performs successful lookups on various secondary Name and Address books. It fails on the names_asia.nsf file. The names_asia.nsf file is the problematic database where the id file by the Journaling task does not have sufficient ACL's to view this secondary Name and Address book.
Resolution:
To resolve this issue ensure that the id file used by the Journaling task has ACL's to view all secondary Name and Address books.
Issue/Introduction
Enterprise Vault journal archiving fails to archive items and produces event ID 41206.
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