Events IDs 6727, 6796 and 13344 appear continuously in the Enterprise Vault Event Log
Article ID: 100021439
Updated On:
Description
Error Message
The following errors can be continuously thrown into the Enterprise Vault Event Log
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Crawler
Event ID: 6727
Description:
Abnormal error occurred
Error: Not enough storage is available to complete this operation. [0x8007000e]
Reference: CArchiveCrawler::ListItemRevisions
Info: Requestor - Indexing Service
118DBCD4A14969F4295E9E398A84D9C7B1110000VaultName
DOMAIN\VSA
---
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Crawler
Event ID: 6796
Description:
A COM exception has been raised.Not enough storage is available to complete this operation. [0x8007000e]
Internal reference
.\VaultStoreDB.cpp (CVaultStoreDB::ListUpdates) [lines {12126,12134,12138,12139,12140,12141,12142,12143,12145}] built Nov 27 20:39:34 2008
An exception is raised when a process encounters an unexpected fault.
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Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Crawler
Event ID: 13344
Description:
An error was detected while accessing the Vault Database 'EVEMailVaultStore' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {...,1396,1444,1445,1448,1452,1453,1457,1458,1461,1462,1464,1466}] built Nov 27 19:47:12 2008):Not enough storage is available to complete this operation.
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The following errors can randomly be thrown into the Enterprise Vault Event Log during searches from Compliance Accelerator or Discovery Accelerator.
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 7264
Description:
Abnormal error occurred
Error: ISN Out of Range
Reference: ST/SA/ir
Index: 1F5959014D25E6A498B2EDBB17234A4711110000evsite/Volume:293
Info: Volume Item ISN Range: 1 to 18446744073709551615. Item ISN: 0
---
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Crawler
Event ID: 6796
Description:
A COM exception has been raised.
Unspecified error (0x80004005)
Internal reference
CVaultStoreDB::IndexAdditionsCrawlerItemsNext .\VaultStoreDB.cpp [lines (19){...,9788,9805,9807,9809,9811,9813,9823,9826,9829,9832,9835,9844}], built Mar 14 10:56:32 2011
An exception is raised when a process encounters an unexpected fault.
Cause
The above errors are caused by SQL overflowing the memory by returning a large number of items when checking which items need to have their index metadata updated. The maximum number of items to return, by default, is 10000; however, sometimes this can overflow memory.
Resolution
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
To resolve this issue:
1) Use a Registry Editor, such as regedit, to add the following registry key -
Location: KEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Indexing\
Key Name: RevisionsChunkSize
Type: Dword
Value: 2000 (in hex).
2) Restart the Enterprise Vault Indexing Service on the Enterprise Vault Indexing Server.
3) If the issue affects a Compliance Accelerator or Discovery Accelerator search, also restart the Enterprise Vault Accelerator Manager Service (EVAMS) on the Accelerator server.
Issue/Introduction
Additional Information
