Error Message

Event Type: Error
Event Source: Enterprise Vault
Event Category: File Placeholder Service
Event ID: 20545
Computer: FILESERVER
Description:
Failed to determine whether to delete an archived file following the deletion of its placeholder. The archived item will not be deleted.

V-437-20545

The above error may be seen in the Enterprise Vault (EV) Event Viewer log on the file server when a placeholder file has been deleted locally and the Recycle Bin item has been purged.  

A Dtrace of the EvPlaceholderService process on the file server will show entries similar to the following:

(EvPlaceholderService) <212> EV:M Processing a delete vault item request for deleted file: \\?\C:\RECYCLER\S-1-5-21-3289359103-1528471213-3661322829-1112\Dc9.xls, placeholder version: 1
(EvPlaceholderService) <212> EV:L Checking whether folder '\\?\C:\RECYCLER\S-1-5-21-3289359103-1528471213-3661322829-1112:Evfolderpoint.xml' is a folder target
(EvPlaceholderService) <212> EV:H CreateFile() failed, file '\\?\C:\RECYCLER\S-1-5-21-3289359103-1528471213-3661322829-1112:Evfolderpoint.xml', error code 2
(EvPlaceholderService) <212> EV:H Error determining the value of Delete flag for file C:\RECYCLER\S-1-5-21-3289359103-1528471213-3661322829-1112\Dc9.xls, error: 0x80070002
(EvPlaceholderService) <212> EV~E Event ID: 20545 Failed to determine whether to delete an archived file following the deletion of its placeholder. The archived item will not be deleted. |

For more information on Dtrace please refer to the Related articles section.  

As  the Recycle Bin is not an archiving target the value for the deletion cannot be determined.  

NOTE:  This error can also be returned for the following two scenarios:

1. A folder that contains archived files, but is missing the Evfolderpoint.xml file.  For this issue a file must be archived from the folder in order to re-create the missing Evfolderpoint.xml file.  

2. When using a 3rd party application called Undelete by Diskeeper Corp on the file server.  Undelete has its own recycle bin where it will intercept all deletions including remote, so the same symptoms will occur. In this scenario, Shift + Delete would also be necessary in order to bypass both recycle bins.