How to completely delete the ComplianceAccelerator (CA) or Discovery Accelerator (DA) Customer database when it is no longer needed.
Article ID: 100021805
Updated On:
Resolution
In order to completely delete the Compliance Accelerator (CA) or Discovery Accelerator (DA) customer database, its virtual directory needs to be deleted and then its database can be deleted afterward from SQL.
Note: This process will permanently delete the CA/DA customer database so a backup prior to performing the following steps is recommended.
Resolution:
To delete the DA customer database, follow steps below:
Note: This process will permanently delete the CA/DA customer database so a backup prior to performing the following steps is recommended.
Resolution:
To delete the DA customer database, follow steps below:
1. From DA client->Cases tab->All Cases, ensure that DA cases do not have Legal Hold enabled (Legal Hold State = Off).
2. Log in to the /EVBAAdmin webpage (typically http:///EVBAAdmin).
3. On the left windows pane under the DA servername, click on the DA customer at the top left corner and note its SQL server and its database name.
4. Right click on the customer and select Remove Customer.
5. Click Yes to the prompt to remove the customer.
6. In Windows services on the DA server, stop the Enterprise Vault Accelerator Manager service.
7. Go to the SQL Server that contains the DA customer database.
8. Login to the SQL Server Management Studio.
9. Expand SQL Server->Databases and delete the customer database that corresponding to the customer virtual directory deleted in step 4.
10. Click OK to delete the customer from SQL.
2. Log in to the /EVBAAdmin webpage (typically http://
3. On the left windows pane under the DA servername, click on the DA customer at the top left corner and note its SQL server and its database name.
4. Right click on the customer and select Remove Customer.
5. Click Yes to the prompt to remove the customer.
6. In Windows services on the DA server, stop the Enterprise Vault Accelerator Manager service.
7. Go to the SQL Server that contains the DA customer database.
8. Login to the SQL Server Management Studio.
9. Expand SQL Server->Databases and delete the customer database that corresponding to the customer virtual directory deleted in step 4.
10. Click OK to delete the customer from SQL.
To delete the CA customer database, follow steps below:
1. Log in to the /EVBAAdmin webpage (typically http:///EVBAAdmin).
2. On the left windows pane under the CA server name, click on the CA customer at the top left corner and note its SQL server and its database name.
3. Right click on the customer and select Remove Customer.
4. Click Yes to the prompt to remove the customer.
5. In Windows services on the CA server, stop the Enterprise Vault Accelerator Manager service.
6. Go to the SQL Server that contains the CA customer database.
7. Login to the SQL Server Management Studio.
8. Expand SQL Server->Databases and delete the customer database that corresponding to the customer virtual directory deleted in step 3.
9. Click OK to delete the customer from SQL.
2. On the left windows pane under the CA server name, click on the CA customer at the top left corner and note its SQL server and its database name.
3. Right click on the customer and select Remove Customer.
4. Click Yes to the prompt to remove the customer.
5. In Windows services on the CA server, stop the Enterprise Vault Accelerator Manager service.
6. Go to the SQL Server that contains the CA customer database.
7. Login to the SQL Server Management Studio.
8. Expand SQL Server->Databases and delete the customer database that corresponding to the customer virtual directory deleted in step 3.
9. Click OK to delete the customer from SQL.
Issue/Introduction
How to completely delete the ComplianceAccelerator (CA) or Discovery Accelerator (DA) Customer database when it is no longer needed.
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