Retrieval Task generates an Event ID 3310 Error

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Article ID: 100021844

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Description

Error Message

Event ID: 3310
Type: Error
Source: Enterprise Vault
Category: Retrieval Task
Description:
There was a problem accessing a network service or resource. The dispenser will re-queue the current item and sleep for 5 minute(s).

Task: Mailbox Archiving Task for EVAULT(Retrieval)
 

Cause

A Dtrace of the RetrievalTask will show the following: 

 

(RetrievalTask) <11724> EV:M EX2KMBXPERM::cmr[/o=Domain/ou=HQ/cn=Recipients/cn=User] - Caller = AD\User
(RetrievalTask) <11724> EV:M EX2KMBXPERM::cmr[/o=Domain/ou=HQ/cn=Recipients/cn=User] - Caller = AD\User is the mailbox owner
(RetrievalTask) <11724> EV:M MBXPERM::CCA[/o=Domain/ou=HQ/cn=Recipients/cn=User] - caller (AD\User) has rights to mailbox
(RetrievalTask) <11724> EV:H :CRestorationAgent::SavesetAvailable() |Writing the restored archivable item back into the users mailbox |
(RetrievalTask) <11724> EV:M CRestorationAgent::RestoreSaveset - COM error [0x8004011d]
(RetrievalTask) <11724> EV:L CSavesetPersist::ResetStorage LB: 0 Stg(LB): 0 Stg(doc): 0x672e338 File: (null)
(RetrievalTask) <11724> EV:L CQueue::~CQueue (Entry) |
(RetrievalTask) <11724> EV:M CQueue::~CQueue (Exit) |
(RetrievalTask) <11724> EV:H :CRestorationAgent::SavesetAvailable() |Exiting routine |
(RetrievalTask) <11724> EV:H :AgentMessageDispenser::ActivateObject() |Exiting routine at point A |
(RetrievalTask) <11724> EV:M :AgentMessageDispenser::ProcessNextMessage() |ActivateObject has returned failure |
(RetrievalTask) <11724> EV:M AgentMessageDispenser::ProcessNextMessage - AGENTS_E_DISPPROBLEMSLEEPABORTITEM, agent will sleep and abort the current MSMQ Transaction
(RetrievalTask) <6576> EV:M AgentMessageDispenser: 1 of 5 Agent threads is pausing|
(RetrievalTask) <11748> EV:M AgentMessageDispenser: 2 of 5 Agent threads is pausing|
(RetrievalTask) <12572> EV:M AgentMessageDispenser: 3 of 5 Agent threads is pausing|
(RetrievalTask) <516> EV:M AgentMessageDispenser: 4 of 5 Agent threads is pausing|
(RetrievalTask) <6576> EV:M AgentMessageDispenser::LogPauseReason - First Dispenser Thread to Sleep
(RetrievalTask) <6576> EV~E Event ID: 3310 There was a problem accessing a network service or resource. The dispenser will re-queue the current item and sleep for 5 minute(s). |Task: Mailbox Archiving Task for EVAULT(Retrieval) |
(RetrievalTask) <11724> EV:M AgentMessageDispenser: 5 of 5 Agent threads is pausing|

 

For more information on Dtrace please refer to the Related Articles section. 

 

Resolution

Verify that the following items have been checked:   
 
  • Ensure that the System Mailbox exists.
  • Ensure that the System Mailbox can be logged into.
  • Ensure that the System Mailbox is not hidden.
 
If there is still an issue then deleting and recreating the task may resolve the error. 
 

 

 

 

Issue/Introduction

Retrieval Task generates an Event ID 3310 Error

Additional Information

ETrack: 3310 UMI: V-437-3310
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