Enterprise Vault (EV) Mailbox and/or Journal Archiving is not removing messages. No errors or warnings are reported.

book

Article ID: 100021977

calendar_today

Updated On:

Resolution

Clear backup mode from the Vault Store(s) used for Journal and Mailbox archiving.  For more information on Backup Mode refer to the Related Articles section.
  
A Dtrace of the ArchiveTask process shows:
 
(ArchiveTask) CStorageArchive::GetVaultStatus (Entry) |
 
(ArchiveTask) CStorageArchive::GetVaultStatusData (Entry) |
 
(ArchiveTask) CStorageArchive::GetVaultStatusData|Vault ID: 19743C9430E053F45AA17CD920F4816D01110000EVSERVER1|Status: 1|Limit Status: 0|Storage Svc: 1056CF5149094D847B4A3B3775AE85A341e10000EVSERVER1|Rollover Vault :|Vault Store Status: 2 
 
(ArchiveTask) CStorageArchive::GetVaultStatusData (Exit) |Success [0] |
 
 
A Dtrace of the JournalTask process shows:
 
(JournalTask) CStorageArchive::GetVaultStatus (Entry) |
 
(JournalTask) CStorageArchive::GetVaultStatusData (Entry) |
 
(JournalTask) CStorageArchive::GetVaultStatusData|Vault ID: 19743C9430E053F45AA17CD920F4816D01110000EVSERVER1|Status: 1|Limit Status: 0|Storage Svc: 1056CF5149094D847B4A3B3775AE85A341e10000EVSERVER1|Rollover Vault :|Vault Store Status: 2 
 
(JournalTask) CStorageArchive::GetVaultStatusData (Exit) |Success [0] | 
 
The key information in the Dtrace is the Vault Store Status: Status 2 = Backup Mode
 
EV is running in Backup Mode and will not archive items. In the Enterprise Vault Administration Console right-click on <Site Properties> - Set State. Select Clear Backup Mode from all Vault Stores and Clear Backup Mode from all Index locations.
 
 

 

Issue/Introduction

A scheduled or manual run of one or more mailboxes results in no data being archived. The Message Queues and Event Viewer show no indication of the mailbox archiving.
Powered by Wolken Software