Event ID 13397 appears while moving an Enterprise Vault (EV) Database from one location to another on the same SQL server

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Article ID: 100022052

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Updated On:

Description

Error Message

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Storage File Watch
Event ID: 13397
Description:
The connection 'Provider=SQLOLEDB;Server=sql01.example.com;
Database=EVVSGExpressVaultStoreGroup_1_1;Integrated Security=SSPI'
was lost and the system is waiting to reconnect (Thread Id: 4208)

Cause

This issue can be caused by the database being detached, but not re-attached prior to starting EV services or if the .MDF file was restored with a different file name.

Resolution

Look at the Events log and confirm if error present and the Database that is affected.
 
  1. Find Event ID 13397 in the EV event log.
  2. Within the warning, find the database name, for example EVVSGExpressVaultStoreGroup_1_1.
  3.  Stop all EV services.
  4. If the .mdf file has not yet been moved
    • Move it to the new location.
    • If the database was restored and the .MDF/Database names don't match re-name the database to match the .mdf file.
  5. Attach the database, during this process it will ask to confirm the database's log directory, ensure this is set to the correct path.
  6. Once successfully attached, start the EV services.
  7. Check the Event log for the 13397 warning to ensure it does not return.

 

 

 

Issue/Introduction

While moving an Enterprise Vault (EV) Database from one location to another on the same SQL server or when restoring a database .MDF file adding an _1 at the end of the file name Event ID 13397 appears in the Event Viewer for EV.
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