Event 13360 - the EVDominoHousekeeping task fails to initialize if the Enterprise Vault Domino Gateway is clustered - 0x80040e14

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Article ID: 100022169

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Description

Error Message

The Domino Server console logs the following error:

...NotifyDirectoryService Failed - [0x80040e14]

The following error with Event ID 13360 is logged in the event viewer: 

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID: 13360
Task Category: Directory Service
Level: Error
Keywords: Classic
Computer:      node1.domain.local

Description: An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: {CADODataAccess::ExecuteSQLCommand}
Description: Failed to locate computer entry
 
SQL Command: RegisterEvDominoServer
 
Additional Microsoft supplied information:
 
Source:       Microsoft OLE DB Provider for SQL Server
Number:       0x80040e14
SQL State:    42000
Native Error: 00050000
HRESULT  0x80040e14
V-437-13360 

Cause

During the EVDominoHousekeeping startup the EVDG will be registered in the EVDominoServer table. The registration process uses the RegisterEvDominoServer stored procedure in the EnterpriseVaultDirectory database.
 
The stored procedure is performing a check which relies on the returned value of the variable @CompName which uses the GetComputerName method.
 
The errors show that the registration is failing. The failure occurs because the valued obtained from @CompName returns the node name of the cluster instead of the virtual server name used by cluster EV resource.

Resolution

Lotus Domino Server and Enterprise Vault (EVDG) clustered with VCS
 
The Enterprise Vault and Lotus Domino Server services, which are controlled by the VCS service group, are associated with the Generic Service resource type. The Generic Service resource properties for each service provide the ability to set the attribute UseVirtualName with a value of 'true' ( Figure 2 )

 Figure 2
 
 
 

When using the Wizard to Create a new Enterprise Vault server with cluster support, all EV services will automatically be configured with this attribute set to 'true'. As the inclusion of the Lotus Domino Server service is done manually this attribute should also be set to 'true'. After setting this attribute to 'true' the respective service entry in the registry is modified to include a Multi-String-Value key "Environment" set with following parameters ( Figure 3 )

Figure 3
 
 
 
This key is added to HKLM\System\CurrentControlSet\Services\Lotus Domino Server (%LotusDominodata%) and ensures that the service advertises the virtual name used in the service group therefore the query using @CompName returns the expected virtual server name.
 
Lotus Domino Server and Enterprise Vault (EVDG) clustered with MSCS
 
Where the Enterprise Vault Domino Gateway is configured in a Microsoft Cluster Server this option can also be configured within the properties of the Generic Service resource for the Lotus Domino Server service (Figure 4, Figure 5)
  
Figure 4
 
 
 
Figure 5

      

Enterprise Vault (EVDG) clustered with VCS or MSCS and Lotus Domino Server not clustered (stand alone on each node)

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

 

Issue/Introduction

The EVDominoHousekeeping task is not able to properly get initialized if the Enterprise Vault Domino Gateway is clustered on MSCS or VCS
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