The Storage Service will not start and Event ID 7131 "Two or more partitions are configured to use the same location." occurs

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Article ID: 100022439

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Description

Error Message

In the Veritas Enterprise Vault Event Log:

Level: Error
Source: Veritas Enterprise Vault
Task Category: Storage Server
Event ID: 7131
Description:
Two or more partitions are configured to use the same location.

The Storage service will not start until all partition locations are unique.

Affected partitions:
 
- Test Partition Sharing Ptn1 (\\FS2012\RemoteVaultStores\Ptn1)
- Test Partition Sharing Ptn2 (\\FS2012\RemoteVaultStores\Ptn1)
 
Please contact your support representative.

 

Cause

Enterprise Vault 8.0.x and above verifies the status of all Vault Store partitions. This error, 7131, occurs when two or more Open/Closed/Ready partitions are configured to use the same storage location, which is not a supported configuration.

 

Resolution

To prevent this error and allow the EV Storage Service to start, the partition(s) must be copied into new, distinct locations and the EnterpriseVaultDirectory database updated to reflect the new path(s).

As an example, here we have three partitions configured to all point to the same folder:
JournalPtn1 -> \\MyShare\Ptn1
MailboxPtn2 -> \\MyShare\Ptn1
MailboxPtn3 -> \\MyShare\Ptn1
 
The entire contents of \\MyShare\Ptn1 must be copied into a new folder location for each Vault Store Partition.  In this example, the new folder is named \\MyShare\Ptn2.  The PartitionRootPath in the PartitionEntry table located in the EnterpriseVaultDirectory database must be modified to reflect the new path:
  1. Stop all Enterprise Vault (EV) Services on all EV servers
  2. Copy \\MyShare\Ptn1 to \\MyShare\Ptn2
  3. Copy \\MyShare\Ptn1 to \\MyShare\Ptn3
  4. Open Microsoft SQL Management Studio
  5. Expand "Databases" , "EnterpriseVaultDirectory", "Tables"
  6. Right-click and open the "PartitionEntry" table
  7. Edit the paths under "PartitionRootPath" for each of the changed locations.
  8. Close the table
  9. Start all EV services on all EV servers.
 
 

Issue/Introduction

The Storage Service will not start and Event ID 7131 "Two or more partitions are configured to use the same location." occurs

Additional Information

ETrack: 1511382 ETrack: 1901617
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