Event ID 20484 Enterprise Vault file placeholder service failed start because Enterprise Vault file system filter driver not installed.
Article ID: 100022497
Updated On:
Description
Error Message
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 1/1/2014 12:00:00 AM
Event ID: 20484
Task Category: File System Archiving Task
Level: Error
Keywords: Classic
User: N/A
Computer: EVServer.domain.local
Source: Enterprise Vault
Date: 1/1/2014 12:00:00 AM
Event ID: 20484
Task Category: File System Archiving Task
Level: Error
Keywords: Classic
User: N/A
Computer: EVServer.domain.local
Description: The Enterprise Vault File Placeholder Service failed to start because the Enterprise Vault file system filter driver is not installed.
V-437-20484
Resolution
This Event ID would indicate a possible failure of the Enterprise Vault [EV] Filter Driver. Running the install of the FSA Agent on the file server and rebooting resolves the issue. To install the FSA Agent locally, the file can be copied from the Vault server \\\C$\Program Files (x86)\Enterprise Vault\evpush\Agent both 32 and 64 bit are available. The install drive and path may be different on the EV server, depending on where EV was installed.
Issue/Introduction
Event ID 20484 Enterprise Vault file placeholder service failed start because Enterprise Vault file system filter driver not installed.
Additional Information
ETrack: 20484
UMI: V-437-20484
Was this article helpful?
Yes
No
Powered by
