Vault Cache does not synchronize or download any items.

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Article ID: 100023158

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Updated On:

Description

Error Message

When viewing the Vault Cache properties, it will display "No Vaults Available", and the synchronization will not run. Additionally, the header synchronization could show an error: "Failed: Could not connect to Server"

 

Cause

When the EV Server is installed on a Windows 2008 or above, Vault Cache will not work unless ASP.NET Impersonation is enabled on the EnterpriseVault virtual directory in IIS.
 
Problem Identification Steps
 
1. Obtain a full EV client trace from the problematic user (Maximum logging)

2. In the log, a call to /EnterpriseVault/ListArchives.aspx, will be seen:
 
HDR: Requesting URL:http:///EnterpriseVault/ListArchives.aspx

Later in the log, the following the can be seen:

HDR:SYNC: ListArchives:

There is no Archive information because impersonation is disabled, and the user, NT AUTHORITY\SYSTEM, does not have permission to the archive information.

A Dtrace of the AuthServer process will show:-

(AuthServer) <11172> EV:M CClientAuthIntImpl::RegisterClientIdentity Registering currently impersonated client. User:NT AUTHORITY\SYSTEM Flags:None (0x0) (hr=Success [0])

3. Browsing to the following URL will produce the below result: http:///EnterpriseVault/ListArchives.aspx (Replace with the name of the EV server)



-/EnterpriseVault/ListArchives.aspx>;
-/EnterpriseVault/ListArchives.aspx>;


The output should be:
 

-
-
-





4. There will be no *.mdc file in the OV Root Path.
 

Resolution

The EnterpriseVault virtual directory in IIS should have "ASP.NET Impersonation" and should be changed to "Enabled"


 

1. Open IIS Manager

2. Expand Sites

3. Select Enterprise Vault in the left pane and click Authentication

4. Confirm ASP.NET Impersonation is set to disabled and if so change this to enabled.

5. Restart IIS

6. Open the following URL https:///EnterpriseVault/ListArchives.aspx on client machine. It should now return the user's archive information. (Replace with the name of the EV server)

7. Perform a manual synchronization of Vault Cache from Outlook. It should start synchronizing and downloading items as expected.

 

 

Issue/Introduction

Client behavior: Vault Cache does not synchronize or download any items.
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