When running the FSAUtility to restore files to their original location from a NetApp Filer the user receives an 'Invalid File Server' error message.
Article ID: 100023297
Updated On:
Description
Error Message
FSAUtility error:
- FSAUtility command line error -
'Invalid File Server'
Dtrace output shows :
(FSAUtility) <10000> EV-H { FSARestoreCommon.GetFileServerId } Error: FileServer \\server1.example.com does not exist.
(FSAUtility) <10000> EV-H { FsaRestore.Main } KVS.EnterpriseVault.FSARestore.FSABulkRestoreException: Invalid fileServer \\server1.example.com| at KVS.EnterpriseVault.FSARestore.Restore..ctor(String fileServer, String volumeName, String FolderPath, String fileExtension, Boolean isReportMode, Int32 logLevel, Boolean isExport, String destFileServer, String destVolume, String exportFolderPath, Boolean isRestoreByArchiveDate, DateTime archiveDate, Boolean overwriteExistingFile)| at KVS.EnterpriseVault.FSARestoreCLI.FsaRestore.Main(String[] args)
Cause
When using the FSAUtility to restore files to their original location, the FSAUtility performs a DNS lookup of the name contained within the UNC path specified within the command to resolve it's FQDN and compares the result against the existing file server record in the Enterprise Vault Directory database.
e.g.
C:\Program Files (x86)\Enterprise Vault>FSAUtility.exe -t -s \\server1
FSA Data Mover Utility.
Symantec Enterprise Vault.
Copyright (c) 2010. Symantec Corporation.
Restore files
Folder : \\server1.example.com
Error: Invalid fileServer \\server1.example.com
C:\Program Files (x86)\Enterprise Vault>
If the file server record does not contain the full FQDN in the column DnsName the comparison will fail and the above error is returned.
To resolve the issue:
-
Confirm that the FQDN is correct and resolves to the correct IP address of the NetApp filer.
-
Confirm that the returned FQDN value matches the DnsName value within the FileServerEntry table. The table is contained within the EnterpriseVaultDirectory database (Figure 1)
Figure 1
Note: The value of the DnsName field is created when adding the file server target while using the 'New File Server' wizard. You must enter the FQDN or browse to the relevant server.
Issue/Introduction
