A backlog of items waiting to be indexed may occur when using a Hitachi Data Systems HCP as the Partition Storage Location

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Article ID: 100023470

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Description

Error Message

A dtrace of EVIndexVolumesProcessor will show the output below:

EVIndexVolumesProcessor) EV-M {INDEXVOLUMESMANAGER.EN_US} IVM --> Manager Queue Controller: there are no free slots in the Work Item Queue, will try later.(EVIndexVolumesProcessor)  EV-H {SYNCHRONISATIONWORKITEM.EN_US} Error of type [NonCritical] occured whilst processing work item [1146C2C67783BAF414D54250D68C67KF9testvault_142]. Error Description [Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.Exceptions.IndexVolumesProcessorStartTimeoutException: Timed out waiting for [Agent Thread for 1146C2C67783BAF414D54250D68C67KF9testvault_142] to start after [1800] seconds.|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.State.WorkerThreadBase.WaitForStart(Boolean throwOnTimeout)|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.StateProcessingBase.ResumeProcessing()].

Event ID 41380 may also logged with the error:

Type :        Error
Date :        8/15/2012
Time :        12:34:54 AM
Event :        41380
Source :        Enterprise Vault
Category :    Trace (Index Query Server)
User :        N/A
Computer :    evserver1.testdomain.local
Description:
Index volume agent failed to start due to time out.

Index Volume ID: 1770A2229803F9B44B843AFFEA11BD97C1110000evserver1.testdomain.local_73
Error: Timed out waiting for [Agent Thread for 1770A2229803F9B44B843AFFEA11BD97C1110000evserver1.testdomain.local_73] to start after [1800] seconds.

V-437-41380

 

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Internal Notes

 

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Cause

An interaction between Windows and the Hitachi Data Systems HCP Streamer Software results in StorageCrawler becoming unresponsive to requests from EVIndexVolumesProcessor.

 

Resolution

Apply the Microsoft hotfix available from KB2719306:

Issue/Introduction

A backlog of items waiting to be indexed may occur when using a Hitachi Data Systems HCP as the Partition Storage Location and Enterprise Vault is running on a Windows 2008 R2 server.
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