Vault Cache sync using a RPC Over HTTP profile fails with error 'The page must be viewed over a secure channel (Secure Sockets Layer (SSL))'.
Article ID: 100023493
Updated On:
Description
Error Message
ISA log shows following for GetSlotWithServer.aspx call.
10.10.10.11 10.10.10.10 80 http Failed Connection Attempt EVault ISARule Name 12241
The page must be viewed over a secure channel (Secure Sockets Layer (SSL)). Contact the server administrator. anonymous External
http://owa.abc.com/enterprisevault/Slot.aspx?ArchiveID=1331456789abcvault&Slot=318feb2d-35a4-48fa-9bc1-7ce2f7c52839&release=true&MSt=0&CSt=301&Ls=2012-10-24T13:07:18&Ci=2&Td=82&evhost=http://EV.abc.local/EVAnon
S-SVR-ISA1 Web Proxy Filter 0.0.0.0 EnterpriseVaultOutlookExt-V<EVVersion>
IIS log on Enterprise Vault (EV) Server, getslotwithserver.aspx call shows Error 500.
Cause
Incorrect configuration in Desktop Policy.
Resolution
This issue can be resolved by correcting the RPC proxy URL in Desktop policy applied to affected users.
1. Login to Enterprise Vault (EV) Server using Vault Service Account (VSA) account credentials.
2. Open Vault Admin Console (VAC), expand policies >> exchange >> Desktop.
3. Open relevant policy, select Advanced Tab, select Outlook in drop down.
4. Confirm RPC Over HTTP proxy URL is set to use HTTPS.
For eg. https://owa.abc.com/enterprisevault.
5. Change the URL if required to use HTTPS and synchronize the users from Archiving Task properties.
Issue/Introduction
Error: Never synchronized.
