Error Message

'SHUTDOWN DUE TO LOW JAVA HEAP MEMORY'

There is not enough process memory to complete the indexing job.  The condition can be caused by including the OCR option for the Processing Settings for the case.

RECOMMENDATION ONE: Disable OCR for the case.

OCR will need to disabled in the specific case, not through Processing settings, but with an ESA property change.
Instructions to disable OCR in a specific case after it has been previously enabled:

1. Navigate to System > Expand "Additional Tasks" > Support Features

  -Under "Step 1: Choose a support feature", select Property Browser

  -Under "Step 2: Choose an Appliance", select the server for which you wish to make a change.

  -Select the case (or system), ** IMPORTANT: As noted this is property which affects the chosen CASE. If set as a System property it will be ignored.

  -Under "Name of property to change", copy/paste "esa.processing.ocr.enabled" (without the double quotes)

  -Under "New value (leave blank to remove)", copy/paste "false" (without the double quotes)

  -Check this option, "Confirm change. Are you sure?*"

  -Click Submit (It will provide a confirmation of the change.)

2. Once this property has been set, the Clearwell services need to be restarted by running Options #3 and #4 from the Clearwell Utility.

RECOMMENDATION TWO:  Lower Indexer processing threads.

Using the steps listed above, add the following ESA properties.

esa.indexer.neaprocessor.threads=2
esa.indexer.neaprocessor.threads.p24=2
esa.indexer.neaprocessor.threads.p32=2
esa.indexer.neaprocessor.threads.p48=2
esa.indexer.neaprocessor.threads.p64=2
 

Note: The source data will need to be processed as new in order to properly index the missing items.  Copy the data to a new folder location and create a new Case Folder Source.