Windows File Server with Enterprise Vault FSA Placeholder service installed locks up while restoring a large amount of data
Article ID: 100023613
Updated On:
Cause
The Enterprise Vault FSA agent installs a driver on the Windows File Server. During the restore process, the EV driver and the service will communicate to confirm if any recalls are occurring, even if the file server volume was not added to the Enterprise Vault Admin Console. The high amount of might cause a bottleneck between the driver and the service, causing this behavior.
Resolution
Disable the Enterprise Vault Placeholder service before starting the restore process from backup.
Alternatively, the server could be placed in backup mode so that request for the restored items is not processed. Please refer to the following documentation.Issue/Introduction
While restoring a large amount of data from backup onto a Windows File Server with Enterprise Vault File System Archiving (FSA) Placeholder service installed, Windows might stop responding.
Was this article helpful?
Yes
No
Powered by
