Error Message

Appliance server.log
ERROR [ui.servlet.StartupServlet] (Thread-4:) [#60012] User Interface Error : Failed to initialize ESA shell - [#71000] Admin Services Error :  - [#71000] Admin Services Error : service: diagnostics.diagnostics : Diagnostics -

Connecting to localhost on confirmation server genereates "This Clearwell appliance is not currently available for use. Please contact your Clearwell administrator for assistance."

Using the Clearwell Utility to stop services (option 3) fails with "WMI connection failed"

Corrupt WMI (Windows Management Instrumentation)

1. Log onto Windows with an administrator account, click Start, type services.msc in the Start Search box and press Enter.

2. In the right pane of the Service console, locate and right-click Windows Management Instrumentation, and then select Stop to stop the service.

3. Start Windows Explorer, and then locate the %SystemRoot%\System32\Wbem\Repository folder.

4. Backup and delete all the files in the %SystemRoot%\System32\Wbem\Repository folder.

5. Restart the computer.

The files that were deleted will be re-created when the computer restarts.

Note: The Windows Management Instrumentation service starts automatically when you restart the computer.

Reference: https://social.technet.microsoft.com/Forums/windows/en-US/1e1c9bec-425a-4b2c-a1db-ad1c92121806/wmi-failed-to-connect-to-local-computer-on-win-7-error-code-0x8007007e?forum=w7itpronetworking

Users cannot confirm legal hold confirmation error "server is initializing. Please try again in a few moments"