Running a roll up tag event the following error is generated 'invalid type manager ID: 255'

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Article ID: 100023767

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Updated On:

Description

Error Message

From the statusLog.txt:

02/10/2015 14:53:44 [RedirectingJob] Redirecting job execution to 0.2.1.0
02/10/2015 14:53:44 Job started in system component running at CW1692.ediscovery.local:2595
02/10/2015 14:53:44 [ThrottledJob] [WARN] This job is using throttle on case master
02/10/2015 14:53:44 Tags selected for snapshot creation : [129, 128, 132, 152, 150, 151, 78, 79, 85, 84, 86, 81, 80, 83, 82, 93, 95, 94, 89, 88, 90, 102, 101, 98, 99, 96, 97, 110, 111, 108, 109, 106, 107, 105, 119, 118, 117, 116, 115, 114, 113, 112, 127, 126, 125, 124, 123, 122, 121, 120]
02/10/2015 14:54:17 Total duration of the report is 90 day(s)
02/10/2015 14:54:17 Processing started from Wed Nov 12 23:59:59 CET 2014 to Wed Nov 12 23:59:59 CET 2014
02/10/2015 14:54:17 Completed processing for 1 day(s), Overall progress : 1%
02/10/2015 14:54:17 Processing started from Wed Nov 12 23:59:59 CET 2014 to Thu Nov 13 23:59:59 CET 2014
TRACE: 02/10/2015 14:54:22 Exception while generating snapshots
TRACE: 02/10/2015 14:54:22 Exception while generating snapshots
TRACE:java.lang.IllegalArgumentException: invalid type manager ID: 255
TRACE:com.teneo.esa.cluster.TypeManager.forID(TypeManager.java:472)
TRACE:com.teneo.esa.cluster.GlobalID.rawIDToTypeManager(GlobalID.java:464)
TRACE:com.teneo.esa.cluster.GlobalID.parseTypeManager(GlobalID.java:457)
TRACE:com.teneo.esa.cluster.GlobalID.valueOf(GlobalID.java:329)
TRACE:com.teneo.esa.cluster.TypeManager.createID(TypeManager.java:215)
TRACE:com.teneo.esa.common.textengine.FTIDHelper.localFTID(FTIDHelper.java:263)
 

Notes

Steps to resolve the issue:

  1. Take a case backup.
  2. Open Advanced Support Features.
  3. Run the following query on the CASE datastore of the affected case:
    SELECT * FROM t_tagevent WHERE tageventftid IS NULL

    If there are rows returned, then this is most likely causing the issue and so these entries should be removed.

 

 

  1. To remove the entries, run the follow query
    DELETE FROM  t_tagevent WHERE tageventftid IS NULL 
  2. Restart eDP services.
  3. Go to Case Home -> Case Reports -> Start Collecting.
  4. The Tag Event Rollup job should run and complete successfully .


NOTE:  Allow the first job to complete before reviewing the reports as they may not return entries immediately.

Alternatively, turn off Tag Event Rollup jobs:

Case Home -> Case Reports -> Uncheck Enable scheduled jobs

Cause

This issue can occur when a tagging or foldering operation fails to complete due to some error. One cause is the Basis crashes which causes eDiscovery Platform (eDP) services to restart (The Basis crashes can be prevented by following the steps in article 100023630).

Resolution

Please contact Veritas Technical Support.

 

Issue/Introduction

Each time roll up tag events is run, an error message is entered in the job log stating:
java.lang.IllegalArgumentException: invalid type manager ID: 255

Additional Information

ETrack: 3727778
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