Legal Hold Task Custodian Assignment Limits

book

Article ID: 100023778

calendar_today

Updated On:

Description

Error Message

Error 1
Total number of custodians in a task can not exceed 600
Total number of Custodians in a task can not exceed 600
Error 2
[#422224] Could not update task 0.12.3.45
422224 Could not update task
 

Cause

Error : Total number of custodians in a task can not exceed 600
The number of custodians selected in the popup screen is in excess of 600.

Error : [#422224] Could not update task 0.12.3.45
The amount of characters in total for the email address length and necessary additional parameters exceeds the storage in the database field.
 

Resolution

Error : Total number of custodians in a task can not exceed 600
This error occurs when more than 600 Custodians have been selected.
Solution : Create multiple tasks using less than 600 custodians per task.

Error : [#422224] Could not update task 0.12.3.45
This error occurs where the email addresses of employees have longer than expected average lengths, or when using custodians, the total length of the email addresses for the custodian is used and exceeds the average.
The maximum is 600 Custodians with an average 1 email address with a length of 46 characters. For larger average lengths, or multiple emails refer to the table below for the maximums

Average length of custodian email addresses Maximum Custodians
46 600
50 579
60 532
70 492
80 458
90 428
100 402


Solution : Create multiple tasks using less custodians per task.

Issue/Introduction

When creating an EV Hold Task, an option to map the emails to custodians, using the option of Filtering > E-Mail to Custodian Mapping is available.
Opting to Filter e-mails by and then choosing one of the options will allow the selection of custodians. Two different errors are generated depending on the scenario.