Error Message

The Outlook Add-in client trace shows the following:

02/02/2012 22:01:44.499[ 196]: Downloading: http://evault.exchange.local/EnterpriseVault/download.asp?VaultID=1XXXXXX
02/02/2012 22:01:45.513[3216]: CoClassIDispatchBase::Invoke: 0x0
02/02/2012 22:01:45.513[3216]: ~CoClassIDispatchBase::Invoke: 0x80020003
...
02/02/2012 22:02:15.053[8736]: ~CDownloadBytesImpl::Connect: 0x80004005
02/02/2012 22:02:15.053[8736]: CDownloadBytesImpl::OutlookExiting
02/02/2012 22:02:15.059[ 196]: ~CDownloadSTA::DoDownload: 0x80004005
02/02/2012 22:02:15.175[3216]: ~CDesktop::CheckIfClientDisabled: 0x0
02/02/2012 22:02:15.175[3216]: CShortcutItem::Display...Return Last Failed error: 0x80004005
02/02/2012 22:02:15.175[3216]: ~CShortcutItem::Display: 0x80004005
02/02/2012 22:02:15.232[3216]: ~AutoWrap: 0x0

When retrieving via Archive Explorer, the following error is shown in the browser:

Getonlineattachmentfilesize and 0x80004004

The following Events may be generated in the Event Viewer in response to the retrieval attempt.

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Web Application (WP)
Event ID: 6287
User: N/A
Description:
Unable to fetch item from "evault.exchange.local".
Reason: Saveset is temporarily unavailable. Try operation again later. (0x80041b03)
Saveset Id: 143300000000000~200910122131080000~1~B4A12D0EF90A47C5AEE62F354586379
Archive Name: Doe, John
Archive Folder Path: �Inbox�Important Mail
Reference: [GOAFS]
V-437-6287

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Online
Event ID: 6838
User: N/A
Description:
Failed to recall a Saveset from its Collection.
Reason: The process cannot access the file because it is being used by another process. (0x80070020)
Relative Saveset Filename: 2009\10\12\21\143300000000000~200910122131080000~1.DVS
Relative Collection Filename: 2009\10\12\Collection124886.cab
PartitionEntryID: 1DA606F20F65F85489A469477C82840481q10000evaultexchange.exchange.local
PartitionGUID: DA606F20F65F85489A469477C8284048
Partition Root Path: \\evarchive\VS01\VS01PTN01
Secondary Location:
Migrated File Id:
Reference: NSDR/LMF
V-437-6838

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Online
Event ID: 6835
User: N/A
Description:
Failed to extract CAB file.
Reason: The process cannot access the file because it is being used by another process. (0x80070020).
CAB File: \\evarchive\VS01\VS01PTN01\2009\10\12\Collection124886.cab
V-437-6835

This issue can occur if the Enterprise Vault Service Account (VSA) does not have the proper share permissions on the Vault Store Partition location.

Grant the VSA Full Control share permissions to any network share being used as a Vault Store Partition.