Users are unable to restore items

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Article ID: 100024690

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Updated On:

Description

Error Message

A Dtrace of StorageRestore shows the following error:
 
449      14:10:54.100   [3976] (StorageRestore)         <1176>            EV~E Event ID: 6531 Failed to open Queue: Enterprise Vault Spool Queue|Queue FormatName: PRIVATE=4be177db-4f12-4fe3-86ed-fce6de178d60\00000021|The queue does not exist or you do not have sufficient permissions to perform the operation. [0xc00e0003] |
450      14:10:54.116   [3976] (StorageRestore)         <1176>            EV:M CSavesetRestore::OpenSpoolQueue (Exit) |The queue does not exist or you do not have sufficient permissions to perform the operation. [0xc00e0003] |
451      14:10:54.116   [3976] (StorageRestore)         <1176>            EV:L   CSavesetPersist::ResetStorage LB: 0x2f0c8a0 Stg(LB): 0x1c1358 Stg(doc): 0 File: (null)

V-437-6531

Resolution

This is a problem with the underlying MSMQ system on which EV depends. Uninstall and reinstall the MSMQ feature using the instructions in the related document below.

 

 

Issue/Introduction

When a user attempts to restore an archived item, the icon changes to pending but then reverts immediately to the shortcut icon.
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