Error Message

Event Type:       Warning
Event Source:   Enterprise Vault
Event Category:               Exchange Provisioning Task
Event ID:             41140
Computer:          EVserver1
Description:
The Exchange mailbox provisioning task failed to process a mailbox store. Mailboxes on this store have not been provisioned.

Check that this mailbox store is operational. See the provisioning task report for a list of the affected mailboxes.

Task: Exchange Provisioning Task for site.local

Domain: site.local

Mailbox store: CN=Mailbox Store (exch1) CN=First Storage Group,CN=InformationStore,CN=exch1,CN=Servers,CN=site1,CN=Administrative Groups,CN=East ,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=site,DC=local,DC=site

Error: Failed to read required properties from AD 'MailboxStore' object [LDAP://dc1.site.local/CN=Mailbox Store (exch1),CN=First Storage Group,CN=InformationStore,CN=site1,CN=Servers,CN=East,CN=Administrative Groups,CN=site1 ,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=site,DC=local,DC=site] - There is no such object on the server.

 V-437-41140

This occurs when there are user mailboxes on exchange servers that are either not targeted for archiving and/or not operational (offline) that are part of Provisioning Groups. When the Provisioning task runs, it will attempt to connect to the associated exchange server to read properties of the mailbox, etc and will fail thus causing the event. 

1. Configure the Provisioning task reporting to Full. This is done on the Reports tab when viewing the properties of the task.

2. Review the most current Provisioning report and search for the error as reported in the event.  This will show the user account affected. This report can be located at: <Install_path\Programs Files (x86)\Enterprise Vault\Reports\Exchange Provisioning

3. Once all the affected users are identified, remove them from the Provisioning Group(s) so they will not attempt to be processed.

Note: If the user accounts are part of an Active Directory (AD) Group or Distribution List and those groups are targeted by a Provisioning group, they may need to be removed from the AD groups, or the AD group would need to be removed as a target in the Provisioning group.  Either option will work depending on how the administrator chooses to configure this.