Enterprise Vault Extended Attribute Removal Tool generates error 'Could not access the Path'

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Article ID: 100024922

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Description

Error Message

Could not access the Path.

Cause

This will occur only when using Special Characters in the UNC path and double quotes are not applied to the path.

Resolution

The following is an excerpt from the Windows NT Command Shell documentation.
https://technet.microsoft.com/en-us/library/cc723564.aspx

All reserved shell characters not in double quotes must be escaped. These characters have special meaning to the Windows NT command shell. The reserved shell characters are:

& | ( ) < > ^

To pass reserved shell characters as part of an argument for a command, either the entire argument must be enclosed in double quotes, or the reserved character must be escaped. Prefix a reserved character with a carat (^) character to escape it.

Tip The carat character is itself a reserved shell character. Thus, to type a carat character as part of a command argument, type two carats instead. Escaping is necessary only when the normal shell interpretation of reserved characters must be bypassed.


Double Quotes

EVEARemovalUtility.exe "\\server\test&folder" -l

Escape the reserved character

EVEARemovalUtility.exe \\server\test^&folder -l

Issue/Introduction

Enterprise Vault Extended Attribute Removal Tool (EVEARemovalTool) generates error 'Could not access the Path' when the folder contains Special Characters

When running the EVEARemovalTool against a folder that contains one of the following special characters the error message below is generated.
& | ( ) < > ^

Additional Information

ETrack: 2210470