Compatibility error from Outlook Add-in on systems with a mixed Office 2010/2003 environment
Article ID: 100025080
Updated On:
Description
Error Message
This version of the Enterprise Vault Outlook Add-In is not compatible with the installed version of Microsoft Outlook. Contact your Help Desk for details of how to resolve this issue.
The following appears in a client trace:
The Enterprise Vault add-in requires at least Microsoft Outlook 2003 (Microsoft Outlook V0 is currently installed)
A std::exception has been caught: Enterprise Vault add-in disabled due to a problem with the current configuration.
Cause
When an Office 2003 component is installed subsequently to Outlook 2010, the installation removes the following registry key, which Enterprise Vault uses to verify Outlook version compatibility.
HKEY_CURRENT_ROOT\Outlook.Application\CurVer
The absence of this key causes the Enterprise Vault Outlook Add-in to disable itself.
Resolution
Three methods exist to resolve this issue.
- Solution 1
Remove the Office 2003 component from the system. This will cause Outlook 2010 to rewrite the registry value the next time it is started.
- Solution 2
Run a repair installation of Office 2010. This will rewrite the registry value.
- Solution 3
Export the registry branch HKCR\Outlook.Application\ from a machine without only Office 2010 installed and manually import the branch into the registry of the affected machine.
Issue/Introduction
On a machine where Office 2003 components have been installed alongside Outlook 2010, the Enterprise Vault Outlook Add-in fails to load with the following error.
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