Export Archive to original mailbox fails with Event ID 6794
Article ID: 100025306
Updated On:
Description
Error Message
The following was captured in the dtrace on Migrator Server:
1288 14:46:13.973 [9132] (MigratorServer) <2712> EV~E Event ID: 6794 Error restoring Saveset during export operation. | |Job Id: Exp1_20110530133416 |Vault Name: test user |Vault Id: 1A82C61821607AE418F303BD1A77D34BB1110000KVS-01 |Saveset Id: 201002045304161~200901221350290000~Z~B0D261A61961A292FA1E20712E314791 |Reference: FMP/MAPI/SP/1 |
V-437-6794
Cause
The root cause is the problematic emails which were identified to be in pending state as seen below in this Dtrace excerpt:
1269 13:07:42.637 [1612] (MigratorServer) <8880> EV:M Original Message Class found: IPM.Note.EnterpriseVault.PendingArchive
1286 13:07:42.871 [1612] (MigratorServer) <8880> EV~E Event ID: 6794 Error restoring Saveset during export operation. | |Job Id: Exp1_20110603114702 |Vault Name: test vault |Vault Id: 1A82C61821607AE418F303BD1A77D34BB1110000KVS-01 |Saveset Id: 201002045304161~200901221350290000~Z~B0D261A61961A292FA1E20712E314791 |Reference: FMP/MAPI/SP/1 |
Resolution
This requires resetting pending items in this users mailbox. This is accomplished by using the policy setting of Pending Shortcut Timeout. Refer to Related Article HOWTO56686 below for this setting.
For and immediate workaround, run the Export again using the option to export to PST.
Issue/Introduction
